We are dedicated with providing you with a simple and efficient service to report and manage all claims which may occur under your policies.

You have a duty to disclose all incidents or circumstances which may give rise to a claim. These incidents should be notified to us and/or the underwriting insurer immediately. No admission of Liability should be given to any third party and all correspondence must be passed on to us unanswered and without delay.

In the event that you should need to make a claim under your policy or policies please contact NexGen Insurance Solutions on 01732 496 000 or complete our motor accident report form and send to claims@nexgeninsurance.co.uk

We will:

• Give you guidance in pursuing a claim under the policy;
• Notify the appropriate insurer at the earliest opportunity;
• Advise you whether a Claims Adjuster will need to be appointed and, if so, who the dedicated Claims Adjuster selected by your insurer will be;
• Handle claims fairly and promptly and keep you informed of their progress;
• Inform you in writing if we are unable to deal with any part of your claim;